Privacy Policy

1 Introduction

This Privacy Policy explains how Bhoomi Saarthi (“we”, “us”) collects, uses, stores, protects, and handles personal information submitted through the Bhoomi Saarthi website and Partner Portal. It applies to registered Partners and to customer information submitted as part of a solar referral.

Bhoomi Saarthi operates a solar referral partner program. Partners may create an account, submit potential customer details and supporting documents, and track referral status. This policy describes our information practices for those activities. It is an information notice, not a marketing statement, and it does not create rights beyond those provided by applicable law.

2 Information We Collect

Depending on how the website and portal are used, we may collect the following categories of information:

Partner account information

• Partner name
• Email address
• Mobile number
• Login and account details (such as password hashes, verification status, and session-related data)

Customer / referral information

• Customer name and other referral details submitted by a Partner
• K No
• Customer mobile number and email address
• Referral status and status history
• Commission-related information assigned in the portal

Supporting documents

• Aadhaar Card
• PAN Card
• Electricity Bill
• Cancelled Cheque / Passbook Photo

Technical information

Where applicable, we may also process basic technical information such as IP address, browser or device information, and server logs. This information is used for security, troubleshooting, and operation of the website and portal.

3 How We Use Information

Personal information may be used to:

• create and manage Partner accounts;
• process solar referrals submitted through the Partner Portal;
• verify submitted referral information and documents;
• track installation and referral status;
• communicate status updates to Partners where notifications are enabled;
• calculate and administer commissions as recorded in the portal;
• provide support to Partners;
• improve system security and performance; and
• meet legal or regulatory obligations where applicable.

We use information only for these operational purposes and related administration of the Partner Program. We do not use submitted identity or banking documents for unrelated marketing.

4 Document Storage & Security

Documents uploaded with a referral are stored on private server storage and are not intended to be publicly accessible via a direct website URL. Access is limited to authorized users, including the submitting Partner (for their own referral records) and authorized Bhoomi Saarthi administrators.

We use reasonable technical and organisational measures to protect personal information, such as access controls, private storage configuration, and authentication for portal accounts. No method of transmission or storage is completely secure. We do not claim that information can never be accessed, disclosed, altered, or destroyed in an unauthorised way.

5 Information Sharing

Bhoomi Saarthi does not sell personal information. Information may be shared only where necessary to operate the Partner Program or as required by law, including with:

• authorized Bhoomi Saarthi / admin personnel;
• solar installation or service partners, if required to process a referral;
• service providers that support hosting, email, or similar infrastructure; and
• authorities or other parties where disclosure is legally required.

Service providers are expected to process information only as needed to perform their services for us.

6 Cookies & Technical Data

The website and Partner Portal may use cookies, session data, and similar technical storage for:

• authentication and keeping a user signed in where “Remember Me” is used;
• security (including CSRF protection and session integrity);
• user preferences (such as language selection in the portal); and
• core portal functionality.

Disabling cookies may prevent login or other portal features from working correctly.

7 Data Retention

We may retain account information, referral records, documents, status history, and commission information for as long as needed to process referrals, maintain commission records, provide support, and meet legal or compliance requirements. Retention periods can vary depending on the type of record and any applicable obligation. We do not state a single fixed deletion date on this page.

8 User Rights / Requests

Partners may contact Bhoomi Saarthi to request:

• correction of account information;
• help with account-related queries;
• privacy or data-related requests; and
• clarification about information stored in connection with their account or referrals.

We may need to verify the requester’s identity before fulfilling a request. Some records may need to be retained where processing, commission, or legal obligations still apply.

9 Third-Party Links

The website may contain links to external websites or services. Bhoomi Saarthi is not responsible for the privacy practices, content, or security of third-party sites. Those practices are governed by the third party’s own policies.

10 Children’s Privacy

The Bhoomi Saarthi website and Partner Portal are intended for adults and business users. They are not designed for children, and we do not knowingly collect personal information from children for the purpose of creating a Partner account.

11 Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The revised policy will be posted on this page with an updated “Last Updated” date. Continued use of the website or Partner Portal after a change is posted means the updated policy applies to information processed thereafter, subject to applicable law.